Monday, 4 August 2014

Smart designers could think universal

I have been managing with an ancient - unsmart - mobile phone for many years now, for two reasons: (i) the ineptness of most sixty plus people with electronic gizmos, and (ii) the conflict between needing two hands to operate a smart phone, on the one hand, and the fact that I am invariably walking with a crutch when the phone rings, on the other! As readers of this  blog might recall, I use a wheelchair when I can, but the lack of universal design in the planning of most public spaces and buildings in India force me to get off my rear and painfully and unsteadily walk with my crutch in super-slow-motion (and this keeps my physiotherapist happy, besides). Just for fun, let me give you an idea of one peculiar set of problems I have to deal with on a daily basis. Here goes: my left hand has little or no feeling, so searching for something in my pocket with the left hand is problematic; I don't know if I have picked out my pen or my phone or if indeed I have picked anything out until I see what is, or is not, in my hand. The natural solution - you would say, as if to an idiot child - is to keep things only in a pocket accessed by the right hand, but I need my right hand for my crutch when I have to walk. And by what's his name's principle, the phone will invariably ring only when I am walking!

And I do need my phone for reasons unfamiliar to most people. I usually get dropped  as close as is possible to wherever I have to get out of the car and walk to wherever I have to go, and when I return to the `pick-up point', I have to call my driver to ask him to come and get me; and this happens three or four times a day. And it is not as if I wouldn't like to have the internet available at my fingertips. But as I said earlier, these `smart'  phones, which everybody tells me I should get, come with two inconvenient features for me: (i) you need two hands to operate them, and (ii) the icons are so small - in order to show the huge number of `smart' options that are available to the user - that something like every fourth key/icon that my nimble fingers hit is a wrong one. (This, by the way, is one reason that even when I use the larger keyboard of a laptop, my efforts are riddled with typos - z's and r's appear where they have no business to!)

This post is an open letter to computer geeks to address my two problems above by coming up with a smart phone which (i) can be operated easily with one hand, and (ii) incorporate a mechanism whereby an icon blows up in size when one's finger is above it (Macs have this facility when the cursor goes over icons in the `dock';) and thereby permit me to sample the `smart' aids that are available to most people other than me. I am sure (ii) above would also help people with low vision. Some universal design please!